Returns & Refunds Policy

Last updated: 27/07/2026

We want you to be happy with your order. Here's how returns and refunds work.

Your legal right to cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it, without giving a reason, and a further 14 days to send it back to us once you've cancelled.

Important — hygiene products: Because our mouth tape and nose strips are worn directly against the skin, we can only accept returns of these items if the box is unopened and the seal is intact. This is standard practice for hygiene-sensitive products and protects both you and future customers. Once a box has been opened, we're unable to accept it back for hygiene reasons — this doesn't affect your right to a refund if the product is faulty (see below).

Bundle boxes follow the same rule: each compartment must be unopened and sealed to qualify for return.

How to return an item

1. Email hello@lunesleep.co.uk with your order number and the reason for return
2. We'll confirm whether your item is eligible and send return instructions
3. Post the item back to us in its original, unopened, sealed packaging
4. Once received and checked, we'll process your refund within 14 days

You're responsible for return postage costs unless the item is faulty or we sent the wrong item.

Refunds

Refunds are issued to your original payment method. We aim to process refunds within 5–10 working days of receiving your returned item, though it may take a few additional days to appear on your statement depending on your bank.

Faulty or damaged items

If your order arrives faulty, damaged, or not as described, this is covered separately under the Consumer Rights Act 2015 and is not subject to the unopened-seal condition above. Email hello@lunesleep.co.uk with your order number and photos of the issue, and we'll arrange a replacement or full refund, including return postage.

Order errors

If we've sent you the wrong item, let us know within 14 days of delivery and we'll fix it at no cost to you.

Contact us

Questions about a return or refund: hello@lunesleep.co.uk